The Stamped x Gorgias brings your reviews and loyalty data to your help desk. Key benefits of the integration include:
- See the full picture
- Reply to reviews
- Reply to questions
In This Guide
Setting Up The Integration
- In Gorgias, go to Settings => Integrations
- Find and click on 'HTTP'
- Click on the 'Add Integration' button located at the top right of the page
- Fill in the following details:
Integration Name:
Stamped.io
Description:
<Leave blank>
Triggers:
Checked both options
URL:
<Copy URL from Stamped => Integrations => Gorgias>*Make sure that the URL contains {{ticket.customer.email}} at the tail end
- Click on the "Add integration" button
- Go back to "Tickets" in Gorgias
- Click on one of the tickets for a customer that has written a review before
Note: Important! You will not be able to proceed unless the ticket belongs to a customer that has previously written a review - Click on the "Edit widgets" icon located on the top right of the page
-
Simply drag and drop Stamped to the right sidebar
-
Click on "Save changes" button.
Moving forward when you view a ticket for a customer, the list of reviews written by the customer will be shown on the sidebar widget.
Replying to Reviews/Q&As in Gorgias
You can directly reply to any submitted reviews or Q&As through the notification emails that are sent to your Gorgias inbox. Here's more information on the feature:
Replying to notification emails in helpdesk apps