Collecting Reviews: How do customers write a review?

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Customers can submit reviews in various ways: through automated email requests, product page widgets, etc. These reviews can be used to promote your store, increase engagement, and drive more sales and conversions. Follow this guide to learn more! 


In this guide


Email Sequence: Automated review requests

The most popular way for customers to submit reviews is through our automated review request emails. These can be set at a pre-scheduled time, either after a customer places their order or after their order is fulfilled. Our review form is embedded directly inside the email, making it easier for customers to submit their reviews without any friction. This can increase conversions by more than 70%! 

Review request emails can be customized to fit your business needs, set up to be sent out at specific intervals, and altered to include additional questions in your review forms.

💡Follow this guide to learn more about the email sequence feature.

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SMS Reviews

You can send review request reminders via SMS. Since SMS has high open and response rates, this feature can be very effective in getting more reviews! 

💡Follow this guide to learn more about how to send customers review request reminders via SMS

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Main widget on product pages

Customers can write reviews directly on your product pages by clicking "write a review". Customers include their name, email address, rating, and review. Once they submit their review, they can also share it on social media.

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Self-hosted "write-a-review" page

Customers can also write reviews on self-hosted "Write A Review" pages without needing to visit specific product pages. You can ask customers to either write a general review or a product-specific review by sharing a direct link via email, SMS, and so on.

💡 Follow this guide to learn more about the self-hosted "write-a-review" page

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REST API

We offer a powerful Rest API that you can use when building your custom reviews solution - find our API endpoints documentation here.

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