If there are certain products that you don't want customers to review, you can exclude them from the review request emails. Follow this guide to learn how to exclude them using product tags or product IDs.
In This Guide
- Excluding Products Using Tags (Shopify Only)
- Excluding Products Using Product ID (All Other E-commerce Platforms)
Excluding Products Using Tags (Shopify Only)
- Go to Settings - Exclusions
- Under Rules, go to "Exclude Products from Review Request" and add the product tag(s) that you'll use to exclude specific products from your review request emails, e.g. 'exclude-review', 'gift-card'
- In your Shopify admin, add these tags to the products you want to exclude from your review request emails
Excluding Products Using Product ID (All Other E-commerce Platforms)
- Go to Settings - Exclusions
- Under Rules, go to "Exclude Products from Review Request" and add the product IDs of the specific products you want to exclude from your review request emails.
If you're not sure how to find product IDs in your e-commerce platform, take a look at our guide linked here!