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Setting the Review Request Email Frequency

  • Updated

Stamped allows you to set the frequency at which customers receive review request emails based on how often they order, what products they order, and if they have already submitted a review. Follow this guide to learn more! 

Key Notes

  • This feature is offered as a way to customize when review requests are sent, however, all orders in your store will count toward your monthly order limit regardless of whether a review request is sent. To learn more about your order limit, visit our Billing guide here. Learn more about exclusions here.
  • Review request emails are sent based on the customer's email address - i.e. if one customer places two separate orders and uses a different email address for each order, they will be eligible for two separate review request emails 

In This Guide

Available frequency options

There are seven frequency settings available to choose from:

  • Send for new order: A review email will be sent for every new order for all email addresses
  • Send for only 1st order: A review email will be sent only to the 1st order for every email address
  • Skip 1st order, send for 2nd order onwards: A review email will be sent only for the 2nd and subsequent orders for the email address
  • Skip 1st and 2nd orders, send for 3rd order onwards: A review email will be sent only for the 3rd and subsequent orders for the email address
  • Skip the product when a review has been submitted before: A review email will not be sent for a product once a review for it has been submitted
  • Skip the customer when a review has been submitted before: A review email will not be sent to the customer once a review has been submitted by the email address
  • Send only once for each product: A review email will be sent once per product and stopped subsequently, regardless if a review is submitted or not.

Adjusting the email frequency

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