Review Requests: Stop Review Request Email for Cancelled / Exchanged / Returned Orders

Follow this guide to learn how to prevent review requests for cancelled, returned and/or exchanged orders in your e-commerce platform.

Key Notes 

• This feature is provided as a way to moderate when review requests are sent, however, all orders in your store will count toward your monthly order limit. To learn more about your order limit, visit our Billing guide here. Learn more about exclusions here.

In This Guide

• Shopify
• Bigcommerce
• All Other/Custom Platforms
• Removing Review Requests Manually

Shopify

• Cancelled orders:
  Review requests for cancelled orders in Shopify will be automatically removed from the Pending queue in Stamped. No action is needed on your side! 
  
  
• Returned/exchanged orders:
  On Shopify's Orders details page, simply add the tag 'stamped_archive' to the order. This will archive the relevant review request emails from the Pending queue.
  
  

Bigcommerce

• Cancelled orders:
  Review requests for cancelled orders in BigCommerce will be automatically removed from the Pending queue in Stamped. No action is needed on your side! 

• Returned/exchanged orders:
  Remove the review request manually in the pending queue

All Other/Custom platforms

• Cancelled/returned/exchanged orders:
  Remove the review request manually in the pending queue

Removing Review Requests Manually

1. In the Stamped dashboard, head to Queue > Review Requests and select the review request(s) you'd like to edit
2. Click the More actions dropdown and select Archive selected to archive the review request email or Delete selected to delete it