Before you make any changes to your subscription, we recommend reaching out to our team so we can answer questions, resolve issues, and help you get the most out of Stamped!
Follow this guide if you still want to uninstall Stamped.
Before you uninstall
Uninstalling and cancelling are two different actions, and one does not do the other. Uninstalling removes Stamped from your storefront. Cancelling ends your plan and your billing. Please read this section before you start.
- If your Stamped plan is billed outside of Shopify or BigCommerce, for example, directly by card through Stripe, cancel your plan in the Stamped dashboard first. Uninstalling the app alone will not stop that billing. Follow Account: Cancelling and Uninstalling Stamped, then come back here.
- If you are billed through Shopify or BigCommerce, your app charges end when you remove the app from that platform.
- Not sure how you are billed? Check Settings > Accounts > Billing in the Stamped dashboard, or see Understanding Stamped Billing. If in doubt, email support@stamped.io before uninstalling.
- Your reviews are not deleted. Uninstalling removes the widgets from your storefront; it does not erase the reviews, photos or loyalty data held in your Stamped account.
- Duplicate your live theme before editing any code. Several steps below involve removing code from theme files, and a backup gives you a clean rollback.
In This Guide
Shopify
Shopify 2.0 Theme
If your store is running on a Shopify 2.0 theme, removing the Stamped app from your Shopify admin will also remove our widgets from your app block and website - no additional action is required.
Note: Reviews and Loyalty are managed within a single Stamped app. (Older accounts may have a separate Loyalty app listed - if so, remove that as well.)
Vintage Theme
On a Vintage theme, there are no app blocks, so all Stamped markup was added to theme files, and you'll need to remove it manually. Search your theme files for stamped and check these locations in particular:
- layout/theme.liquid (the Stamped script and init function)
- templates/product.liquid
- sections/product-template.liquid
- templates/collection.liquid and any product card snippets, where star badges are usually placed
If you need assistance with locating any leftover Stamped code, or your codes were custom-installed, please contact our support team for assistance at support@stamped.io
BigCommerce
Remove the widget script located in the Script Manager section to uninstall Stamped.
WooCommerce & Magento (legacy)
The WooCommerce plugin and the Magento extension are legacy integrations. They are no longer maintained or distributed, and you can't set up new stores with them. These steps are here for merchants who installed them while they were available.
Uninstall the plugin or module from your platform's admin page, then check your theme or templates for any Stamped widget code that was added manually and remove it.
What to expect after uninstalling
- Your widgets stop displaying. Review widgets, star badges, galleries and the loyalty launcher no longer appear on your storefront.
- Your data is retained. Reviews, photos, questions and loyalty balances stay in your Stamped account. If you reinstall later on a paid plan, they display again.
- Review requests stop sending. No further review request emails or loyalty emails go out to your customers.
- Google star ratings will fade from search results. If your product pages relied on Stamped for rich snippet ratings, those stars disappear from Google over the following weeks as pages are recrawled.
- To confirm that your billing has stopped, check your Shopify, BigCommerce, or card statement a few days after uninstalling Stamped. If you see a new Stamped charge, email support@stamped.io, and we’ll take care of it.