The Points Expiring Soon Flow activates the Loyalty Moment to remind a customer when their points are about to expire, helping you to encourage a purchase.
Key Notes
- To learn more about the Points Expiring Soon Flow and see examples, visit our Plays library.
- The Points Expiring Soon Flow works with Klaviyo. If you haven’t already connected your Klaviyo integration, check out our installation guide.
- If you need help setting up your Points Expiring Soon Flow, get in touch at cs@getrepeat.io.
Setting Up Your Points Expiring Soon Flow
⭐ While we have complete set-up instructions for this Play below, the quickest and easiest way to get this set up is to have our team clone our Klaviyo template into your Klaviyo account! To request this, please reach out to your CSM or to our support team at support@stamped.io.
1. Set up a flow using stamped_points_expiry_date property.
a. Navigate to Flows > Create Flow > Build your own.
b. Under Select a Trigger, select “All Triggers” > select ”date property” > choose stamped_points_expiry_date. Use the settings below:
c. Add a Profile filter to remove someone from the flow once an order is placed.
2. We recommend 3 emails for this flow, with a time delay between each email based on the number of days left before their points expire.
3. Add email 1. Email 1 will send 14 days before a person’s points expiry date. We recommend turning off Smart Sending for best results.
4. After email 1, add a delay using the following settings:
5. Add email 2. Email 2 will send 5 days before a person’s points expiry date. We recommend turning off Smart Sending for best results.
6. After email 2, add a delay using the following settings:
7. Add email 3. Email 3 will send 24 hours before a person’s points expiry date. We recommend turning off Smart Sending for best results.
8. In each email, we recommend personalizing the messaging. Here are some suggestions:
a. Include their points balance in the subject line: {{person|lookup:"stamped_rewards_points"|default:'' }}
b. Check out suggested email content in our Examples library for inspiration