Stamped's integration with Kno can help drive more responses from checkout reviews by using post-purchase surveys. Follow this guide to learn more!
In this guide
Setting up the integration
If you don't already have one, you'll want to create a KNO account here!
- After creating your account, the app will take you to the survey builder to create your first survey!
- Confirm the option to display the survey on the confirmation screen
- Give your survey a title; the example below uses Attribution Survey
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Skip the Choose an Audience step and go straight to the Ask Questions section; click Start With A Template to find the free attribution survey
- Search for or use the arrows to navigate through the template library to find the Stamped template, and click Add Template
- You can choose to add or delete Response options for any of the questions; be sure not to edit the last question titled "STAMPED, DO NOT EDIT"
- Make sure to check out some of the options in the 'advanced settings menu; features like Add Response to Klaviyo and Add Response to Shopify require helper text, question logic, selecting a free-response 'Other' option, randomizing the response display order, and utilizing a two-column format are all features that are available regardless of the plan you have selected!
- Once you have all of your settings in place, click save (the yellow floppy disk in the lower right corner)
- You'll be redirected to the 'You did it!' page with confetti; make sure to click Publish Survey AND Add to Shopify Confirmation screen - both are required in order to get your survey displayed properly on your Shopify store
Note: If for some reason you do not see any results coming in after about 20 orders have been placed, please contact the Kno team. Sometimes there are conflicts with other widgets on the confirmation screen and they can assist in getting everything displayed correctly.
If you have questions about this integration or need assistance, please reach out to the Kno team: hello@knocommerce.com