Learn how Stamped bills customers for Reviews, Loyalty, and Full Suite. Stamped’s usage-based billing model launches on July 1, 2024.
ICYMI: Overages are gone. As of June 2025, we're waiving all overage-based charges. You'll still see them in the app, but we won't charge you.
Key Notes
- If you are billed through Shopify, your Stamped invoices, billing dates, and plan renewal dates can be found in your Shopify Dashboard.
- Visit Shopify’s guide to learn more
- Order top-ups are not available on our free plan; please visit our guide linked here to upgrade to a paid plan
In This Guide
- How Stamped’s Billing Works
- Billing for Stamped Reviews
- Checking Your Plan
- Viewing & Updating your Billing Information
- Failed Payments
- FAQs
How Stamped’s Billing Works
All Stamped plans are billed on a monthly or annual basis, which starts the day you begin a paid plan. There are 3 plans available:
- Reviews
- Loyalty
- Full Suite (Reviews and Loyalty combined)
See a full breakdown of Stamped pricing and plans here.
Billing for Stamped Reviews
Any order earned through your online store counts towards your order limit, regardless of whether a review request was sent. All orders are based on the date + time an order was placed by the customer, not when a review request was sent.
Once you reach your plan limits for Reviews, you won't be able to send additional reviews until you upgrade, purchase a top-up limit, or until the next calendar month. If you opt not to upgrade:
- Review requests will stop sending and be placed in a backlog or “queue”
- If that queue exceeds your total order limit, your reviews will be archived to make room for new review requests.
- If that queue does not exceed your total order limit, at the start of the next calendar month your review requests will be sent out from oldest to newest.
If you hit your order limit, you have the option to purchase a top-up limit to increase your order limit for the current calendar month, or you can choose to upgrade your plan.
Checking Your Plan
- In the Stamped dashboard, click on Settings, and under the Accounts tab, click on Plans
Dashboard link: https://go.stamped.io/v3/#/settings/pricing -
Here you can see which plan you are currently enrolled in and confirm your order limits:
https://stampedsupport.stamped.io/hc/article_attachments/17584415156507
- If you'd like to change your plan, please follow our guide linked here.
Viewing & Updating your Billing Information
If you are billed through Shopify, your Stamped invoices, billing dates, and plan renewal dates can be found in your Shopify dashboard. Visit Shopify's guide to learn more.
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In the Stamped dashboard, go to Settings - Accounts - Billing
Dashboard link: https://go.stamped.io/v3/#/settings/billing -
On this page, your current billing information is displayed. You can update your payment method by clicking Change Billing Info:
https://stampedsupport.stamped.io/hc/article_attachments/17584390929691
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Below your billing information, you can see a summary of each invoice on your account. To download a PDF version of an invoice or receipt, click on the PDF Invoice icon. Visit our guide on downloading invoices to learn more.
Failed Payments
If you are not billed through Shopify and have missed a recent payment on your Stamped account, you may see a banner in your Stamped dashboard that looks like the below image, or you may receive an automated email from our Billing team with instructions to follow.
If you see the banner in your Stamped dashboard, simply click on the Update My Payment Method button to change your payment information and process your payment.
https://stampedsupport.stamped.io/hc/article_attachments/18752516592283
FAQs
When do billing plans renew?
Your Stamped monthly or annual bill occurs on your contract date. For example, if you started your paid plan with Stamped on the 21st of the month, you will be consecutively billed monthly on the 21st.
What is an order?
Any order earned by a merchant through their online store for that period. An order still counts, regardless of whether a review request was sent or if loyalty points were used. All orders are based on the date + time an order was placed by the customer, not when a review request was sent.
What is my base plan?
The total cost of your plan, as agreed upon in your contract, is billed according to your contract schedule.
What is an order limit?
The maximum number of monthly orders, as outlined in your plan tier. An order still counts towards this limit, regardless of whether a review request was sent or if loyalty points were used. For example, the Business Plan monthly order limit is 1,500 orders.
How do exclusions impact my order limit?
Exclusions that you have set in your store will impact how many review requests you send, but they will not remove orders from being counted against your order limit. All orders, including those created in other Sales channels (ex. Amazon) but processed through your e-commerce platform, will count as an order.
For example, let's say you have 2000 orders placed in your store for the month. Based on various exclusions you have set up, this means you end up sending out only 1000 review requests to customers. Even though 1000 orders are excluded, they are still counted against your monthly limit, leaving you with 2000 orders against your monthly limit.
It's important to remember that because of this, exclusions which remove review review requests can also cause discrepancies in your analytics and reports. You might see fewer review requests being sent than your current order limit.
What is Stamped’s price per order?
The standard equation of dividing the subscription price by the number of orders allowed in that plan. For example, the monthly Full Suite Business Plan costs $279/month and gives the merchant 1,500 orders, making their ‘Price per Order’ $0.19.
What is a review backlog?
Orders that are waiting to be processed for review requests until more room is available in the Merchant’s account, either by purchasing a top-up limit or upgrading their plan. Once the merchant is no longer at their plan’s order limit, they’ll be able to send the review requests in their backlog as well as any new review requests for orders earned in that refreshed billing cycle, until they reach their limit for the new month.
What is a backlog Limit?
A “Backlog Limit” is equal to your plan’s order limit. Any review requests beyond that Backlog Limit will be automatically archived. For example, if you are using Stamped Reviews Business, you have an order limit of 1,500 orders. Your review requests will start queuing in the backlog starting with their 1,501 order. Your backlog will be able to hold an additional 1,500 reviews, meaning it stores their 1,501 - 3,000 orders. Once your store has filled the backlog limit, Stamped will archive any review requests beyond 3,000. This will allow your store to catch up when their billing cycle refreshes and prevent having requests queued for multiple months in a row.
Subscription Charge
Recurring charges for platform access, which are billed to the merchant according to their billing terms and plan tier.
One Time Fee
The overage charges will be one-time, single-charge fees applied to the merchant’s account when they exceed their order limit. If the merchant exceeds their order limit multiple times, they will be charged for each overage individually, according to their usage.
Subscription Billing Cycle
The subscription billing cycle refers to the cadence by which we charge for platform access according to the merchant’s selected plan and billing term. For monthly subscriptions, merchants will be billed every 30 days, beginning on the day the merchant first pays for their subscription. Annual subscriptions will be billed either annually on the date they initially subscribed or according to their customized billing terms. For example, if a merchant signs up for the monthly full suite business plan on May 12th, they’ll be billed $279 on the 12th of every month. If an annual full-suite business merchant pays for their plan beginning on January 18th, they’ll be charged on January 18th every year.
Please contact Stamped support (support@stamped.io) with any questions.
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