Sharing reviews on social media can increase traffic, time spent on your website, and sales conversion. Our Social Push feature allows you to connect your social accounts to share reviews on Facebook and Twitter. Follow this guide to learn more!
Key Notes
- We recommend the following image sizes for best results:
- Facebook: 1200 x 628 pixels
- Twitter: 900 x 450 pixels
- Instagram: 1080 x 1080 pixels
In this Guide
- Connecting your Social Accounts
- Social Sharing Types
- Editing the Contents of Social Share
- Social Push Queue
- Exclude Products from Social Push
- Troubleshooting Tips
Connecting your Social Accounts
In your Stamped dashboard, go to Marketing > Social and follow the steps below. Connect your social accounts by clicking on the Connect button for the social account of your choosing.
Social Sharing Type
There are two types of social sharing available, Manual and Smart Sharing:
- If you've chosen Manual Sharing for Social Sharing Type, then you'll need to schedule the reviews manually. Take a look at our guide linked here!
- If you've chosen Smart Sharing for Social Sharing Type, it will automatically schedule your posts based on our algorithm to pick the best reviews based on positive ratings and review quality
Editing the Contents of Social Share
In the section below, you can edit the Social Push message content and customize how the review is presented when shared on your social media platforms. We also have a selection of fluid tags available should you wish to customize the message further:
##customerName##
##customerFirstName##
##customerLastName##
##productName##
##shopName##
Social Push Queue
If you choose Smart Sharing for Social Sharing Type your reviews will be scheduled automatically. However, you have complete control over which reviews get shared first and can specify which date and time best suits your marketing strategy.
- Access the Social Push queue in your Stamped dashboard under Marketing - Social Push
Exclude Products From Social Push
Exclude products from Social Push by entering the product IDs in the field under Settings - Exclusions. Not sure where to find your product IDs? Check out our guide linked here.
Troubleshooting Tips
If Social Push is enabled and you notice reviews are not being added to the queue (either automatically or manually), please disconnect your Facebook/Twitter account under Settings > Settings > Social in the dashboard, then reconnect.
If the issue persists, please try the following steps:
- Disable the Social Push feature in Stamped.
- Log out of your Stamped account.
- Clear your browser's cache and cookies.
- Log back into Stamped.
- Navigate to the Social Push settings and reconnect your Facebook account.
- During the connection process, select the correct Facebook Business Page where you want the reviews published.
- Once Facebook is successfully connected, re-enable the Social Push feature.
After reconnecting, please check the Social Push Queue. Reviews should start appearing there, and you can publish them to the connected Facebook page.
If you have any issues reconnecting Facebook, please send us a screenshot of what you're seeing, and we’ll take a closer look.
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