Responding to reviews builds trust and shows customers you value their feedback. It’s an opportunity to express gratitude for positive reviews, demonstrate your commitment to resolving issues in negative reviews, and foster stronger customer relationships - follow this guide to learn more!
In this guide
Replying to reviews
- From your Stamped dashboard, go to your Reviews section and find the review you'd like to reply to
- Click the "Add a reply" text box and type your reply to the review
- Review the moderation options below to choose how you want the review to be published or sent to the customer
Moderation options
Here are the moderation options available:
-
Notify by email:
The customer will receive the reply via email AND the reply will be displayed on the product page -
Private:
Your reply will not be displayed on the product page -
Both options are checked:
The customer will receive the reply via email but the reply will NOT be displayed on the product page -
Neither option is checked:
The reply will NOT be sent to the customer but it WILL be displayed on the product page
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