To be notified by email each time you receive a review, follow this guide.
In this guide
- Enabling notifications for new reviews
- Notifying a different address for low-rating reviews
- Which reviews trigger a notification
- Troubleshooting: I'm not receiving notification emails
Enabling notifications for new reviews
- In the Stamped dashboard, go to Settings > Customize > Reviews > Notifications
- Toggle the button ON to enable notifications
- Add your email address(es) in the provided sections
- To notify more than one person, enter multiple email addresses separated by commas.
- You can use one address for all reviews and a separate address for low-rating reviews (1-3 stars). See Notifying a different address for low-rating reviews.
- Click Save when you're done
Notifying a different address for low-rating reviews
The low-rating field sends 1- to 3-star reviews to a separate address, which is useful if a customer service inbox should see unhappy reviews while someone else tracks everything.
Known limitation: the low-rating field cannot be saved on its own. The all-reviews field must also contain an address before the form will save. If you only want low-rating alerts, put a monitored address in the all-reviews field as well, then set up a rule in your email client to auto-archive or mute the all-review notifications so only the low-rating ones reach your inbox.
If you don't want a separate low-rating address, leave that field blank and use the all-reviews field on its own.
Which reviews trigger a notification
Notifications are sent for reviews submitted through Stamped: the review form in your request emails, the on-site widget and your self-hosted review page.
Reviews synced from the Shop App do not generate a notification. They appear in your dashboard as normal, but no notification email is sent. Therefore, the absence of emails when your recent reviews came via the Shop App is expected, not a fault. To check a review's source, open it and look at Review Summary > Collected via.
Bulk-imported reviews also do not generate a notification per review.
Troubleshooting: I'm not receiving notification emails
Work through these in order.
- Check the settings saved. Go to Settings > Customize > Reviews > Notifications, confirm the toggle is ON and your address is present, then refresh the page to confirm it persisted.
- Check your spam or junk folder. Add our notification sender address to your contacts or safe-senders list so future notifications reach your inbox.
- Check the review source. Reviews synced from the Shop App do not trigger notifications. See Which reviews trigger a notification.
- Check your own email security. If your domain enforces strict authentication (SPF, DKIM, DMARC) or you use a filtering gateway, it may block or quarantine notifications before they reach you. Ask whoever manages your email to look for blocked messages from Stamped, and try adding a second recipient on a different domain, such as a personal address, to confirm whether the problem is delivery to your domain specifically.
- Check whether only verified reviews are notifying. Some accounts are configured to send notifications only for verified reviews. If you receive notifications for verified purchases but not other reviews, contact support and we will check that setting for you.
- Contact support. If the settings are correct and you have ruled out the above, there may be a delivery issue on our side. Email support@stamped.io with your store URL, the notification address, the date you stopped receiving notifications, and the ID of a recent review that should have notified you. The date matters: it lets us match your account to any delivery incident on our end.
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