Liquid Tips

  • Updated

With our Liquid Support, below are some possibilities and tips you leverage to customize and personalize your review request emails. Personalized review request emails regularly drive substantially higher response rates, increasing your reviews coverage across your product set.

Liquid variable reference:
Liquid Variable Reference

Shopify Liquid documentation:
https://shopify.github.io/liquid/


In This Guide


Multi-lingual Support

You can send review request emails in local language based on the customer's country or locale. This reliably increases review request response rates.

Using the customer's country:

{% if customer.country == "France" %}
	Bonjour {{customer.first_name}},
	Vous avez récemment acheté {{order.featured_product_title}}
	Obtenez un code de réduction de 10% en soumettant votre avis.
{% else %}
	Hello {{customer.first_name}},
	You recently purchased {{order.featured_product_title}}
	Get a <strong>10% discount code</strong> by submitting your review today.
{% endif %}

Using the customer's locale:

{% if customer.locale contains "fr" %}
	Bonjour {{customer.first_name}},
	Vous avez récemment acheté {{order.featured_product_title}}
	Obtenez un code de réduction de 10% en soumettant votre avis.
{% else %}
	Hello {{customer.first_name}},
	You recently purchased {{order.featured_product_title}}
	Get a <strong>10% discount code</strong> by submitting your review today.
{% endif %}

For a list of available liquid variables, use the following guide:
Liquid Variable Reference


Add product-specific messages in review request email

You can also personalize your review request emails based on the products contained in an order, leveraging either the featured product ID or featured product title.

Using Product ID:

{% if order.featured_product_id  == 4389960548401 %}

You recently purchased {{order.featured_product_title}}
Get a <strong>15% discount code</strong> by submitting your review today.

{% else %}

You recently purchased {{order.featured_product_title}}
Get a <strong>10% discount code</strong> by submitting your review today.

{% endif %}

Using Product Title:

 {% if order.featured_product_title == ‘raw asparagus’%}
You recently purchased {{order.featured_product_title}}
Get a <strong>15% discount code</strong> by submitting your review today.
{% else %}
You recently purchased {{order.featured_product_title}}
Get a <strong>10% discount code</strong> by submitting your review today.
{% endif %}

Further customizations are possible using other order variables.


Implementing personalization in email sequences:

You can place the above code snippets in any review request message as follows:

  1. Head over to Settings - Customize - Reviews - Email Sequence
  2. Click on the "HTML" button to change the message input to accept HTML code:

    Liquid1.png

  3. Paste the code into the message and edit accordingly.

  4. Your review email will now be rendered according to the liquid code placed in the message.

 

 

 

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