Review Requests: Setting your Delay Interval & Preferred Send Time

The delay interval feature allows you to indicate a set number of days before review requests are sent to customers after an order is fulfilled or placed. You can set different delay intervals for each of your sequences, as well as for international or POS orders. Follow this guide to learn how! 

In this guide

• Local Orders
• International Orders
• Point-of-sale (POS) Transactions
• Setting your preferred send time

Local orders

By default, the delay interval is set to 14 days. We recommend a 14-day time frame, which takes into account shipping duration and allows customers sufficient time to experience the product before submitting a review.

• Settings - Customize - Reviews - Email Sequence
  
• Enter your desired number in the space under Interval
• Click Save 

International orders

International shipping will usually take longer than local shipping due to customs clearance, delays, etc. It's recommended to use a longer delay interval with international orders to account for these differences. You can leave this blank if it does not apply.

Note: To disable review requests for international orders, set the interval as 999 days.

• Expand the page by clicking Show All Settings under Interval
• Change the number or leave in the space under Interval (International Orders)
• Click Save 

Point-of-sale (POS) transactions

We recommend requesting an immediate review for POS in-person transactions, as customers are less likely to complete a review after physically leaving your store.

Note: To disable review requests for POS orders, set the interval as 999 days.

• Expand the page by clicking Show all settings under Interval
• Change the digit or leave in the space under Interval (Point-of-sales)
• Click Save 

Setting your preferred send time

We recommend setting the time between 10AM to 4PM, which is the period with the optimal conversion rate, but please feel free to experiment!

1. In the Stamped dashboard, go to Settings > Customize > Reviews > Email Sequence
   
2. Click on Show all settings 
3. Change the time under Preferred Send Time
4. Click the Save button on the right side of the page

Note:  Time should be in the format of a 24-hour clock,  HH:MM:SS  (21:30:00)