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Questions & Answers: Community Q&A

Samantha
  • Updated

Our Community Questions & Answers feature is based on 3 incentives:

  • Peer Trust: Customers trust their peers to give honest and unbiased answers, increasing faith and loyalty in your brand
  • SEO Benefits: All questions are indexable and help to point future search engine queries to your product pages. More web traffic means increased conversions
  • More Results, Less Work: A hassle-free process ensures that questions are sent to past customers who had a positive experience, allowing them to answer their peer's questions

Key Notes

  •  This feature is available on the Business plan and above

In This Guide

Enabling the Q&A Feature

  1. In your Stamped dashboard, go to Settings - Displays - Widgets - Main Widget - Customization
  2. Click on the Show All Customization Options drop-down
  3. Toggle the Questions & Answer option to the ON position, then click Save

That's it! Now that the Q&A feature is enabled, you'll see a new tab in your main widget where customers can ask questions:

 

QA7.png

Sending Questions to Past Customers

To initiate a community Q&A, click on Send to Past Customers as shown:

QA1.png

The question email will be sent to up to 5 customers based on the following priorities:

  • Customers who have left a positive review (4-5 stars)
  • Customers who have purchased the product in the past

Each customer will not receive more than one Q&A email within 10 days.

You can automate this process by enabling the "Community Q&A" setting over in the dashboard under  Settings Customize Questions & Answers Community Q&A

Answering Submitted Questions Without Using the Community Feature

If you would prefer to answer the question directly, there are two ways to reply:

1. Through the Questions tab in the dashboard 

QA2.png

2. Through the notification email sent out by Stamped, once the setting is enabled in the dashboard: https://go.stamped.io/v3/#/settings/customize/qna/notifications

Here's an example of how the question email looks, which includes a form for you to directly submit an answer:

QA3.png

Showcasing Q&As

Questions that are answered can be published and shown in your store through the main review widget.

There is an auto-publish function available to automatically publish all answered questions: https://go.stamped.io/v3/#/settings/customize/qna/auto-publish

Should you decide to manually publish Q&As instead, head over to the Questions > Unpublished tab

QA4.png
You can then publish any of the reviews by clicking on the eye icon or the publish button:

QA5.png

All published reviews will be shown under the Questions section within the main review widget:

QA7.png

There are two additional features available on the Q&A section of the widget:

  1. Free text search: Search the Q&As based on the keywords entered in the search bar.
  2. Sort option: Sort the Q&As based on the following options

    Most recent (Default) - Sort the Q&As according to the date of submission.
    Most helpful - Sort the Q&As based on the most upvotes.

Including Q&A Badge on Product Page

With the Q&A feature enabled, you can include the Q&A portion of the badge codes, which tracks the number of questions for the relevant product:

QA8.pngHere's the badge code to be inserted into the product page template:

<span class="stamped-product-reviews-badge stamped-main-badge" data-id="##replace with product" style="display: inline-block;" data-type="qna"></span>

Displaying Q&A Section Separately

You can display the Q&A section on its own by installing the following code:

<div class="stamped-questions-placeholder"></div>

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