Questions & Answers: Enabling, Displaying, and Community Q&A

  • Updated

Our Questions & Answers feature allows customers to ask important questions they might have about your products or brand. You can answer these questions yourself, or tag in your community to help out. You can display these answered questions in your main widget along with reviews. 

Follow this guide to learn more!


Key Notes

  •  This feature is available on the Business plan and above

In This Guide


Enabling the Q&A feature

  1. In your Stamped dashboard, go to Settings - Displays - Widgets - Main Widget - Customization
  2. Click on the Show All Customization Options drop-down
  3. Toggle the Questions & Answer option to the ON position, then click Save

That's it! Now that the Q&A feature is enabled, you'll see a new tab in your main widget where customers can ask questions:

 

QA7.png


Sending Questions to Past Customers

Our Community Q&A feature allows you to send questions from new customers to previous customers who may be able to answer. Why use Community Q&A?

  • Peer Trust: Customers trust their peers to give honest and unbiased answers, increasing faith and loyalty in your brand
  • SEO Benefits: All questions are indexable and help to point future search engine queries to your product pages. More web traffic means increased conversions
  • More Results, Less Work: A hassle-free process ensures that questions are sent to past customers who had a positive experience, allowing them to answer their peer's questions

To initiate a community Q&A, click on the Send to Past Customers button in a Question as shown here:

QA1.png

The question email will be sent to up to 5 customers based on the following priorities:

  • Customers who have left a positive review (4-5 stars)
  • Customers who have purchased the product in the past

Each customer will not receive more than one Q&A email within 10 days. You can automate this process by enabling the "Community Q&A" setting in the dashboard under Settings > Customize > Questions & Answers > Community Q&A


Answering submitted questions without using the community feature

If you would prefer to answer the question directly, there are two ways to reply:

1. Through the Questions tab in the dashboard 

QA2.png

2. Through the notification email sent out by Stamped, once the setting is enabled in the dashboard: https://go.stamped.io/v3/#/settings/customize/qna/notifications

Here's an example of how the Question email looks, which includes a form for you to directly submit an answer:

QA3.png


Showcasing Q&As

Questions that are answered can be published and shown in your store through the main review widget.

  • Use the auto-publish function available to automatically publish all answered questions: https://go.stamped.io/v3/#/settings/customize/qna/auto-publish
  • To manually publish Q&As instead, head over to the Questions > Unpublished tab to publish any of the reviews by clicking on the eye icon or the publish button:

QA4.png

QA5.png

QA7.png

There are two additional features available in the Q&A section of the widget:

  1. Free text search: Search the Q&As based on the keywords entered in the search bar.
  2. Sort option: Sort the Q&As based on the following options

    Most recent (Default) - Sort the Q&As according to the date of submission.
    Most helpful - Sort the Q&As based on the most upvotes.

Including the Q&A badge on product pages

With the Q&A feature enabled, you can include the Q&A portion of the badge codes, which tracks the number of questions for the relevant product:

QA8.pngHere's the badge code to be inserted into the product page template:

<span class="stamped-product-reviews-badge stamped-main-badge" data-id="##replace with product" style="display: inline-block;" data-type="qna"></span>

Displaying Q&A section separately

You can display the Q&A section on its own by installing the following code to your desired theme files:

<div class="stamped-questions-placeholder"></div>

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