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Coupons & Discount Codes

  • Updated

Rewarding customers with coupons or discount codes is a great way to upsell and cross-sell products, increase revenue, and improve customer retention. Follow this guide to learn how to enable and use the coupon feature! 

The FTC advises not asking for reviews only from people you think will leave positive ones and, if you offer an incentive to consumers for leaving a review, don’t condition it, explicitly or implicitly, on the review being positive. Learn more about FTC guidelines here.

Key Notes

  • Available on any paid plan
  • Coupon codes will only be distributed to verified reviews
  • There is a limit of one coupon per order
  • After a review is submitted customers have 10 minutes to complete additional actions to receive the corresponding coupon [Photo, Video, Share]

In This Guide

Enabling The Coupon Feature

  1. Go to Settings - Coupons
  2. Click on the type(s) of coupons you want to enable. There are four possible actions in which you can reward customers with coupons: 
    - Write a review
    - Write a review & upload photos
    - Write a review & upload videos
    - Write & share a review
  3. Toggle ON the enable option, and complete the required fields

    Coupons-1.png

If you've enabled all four types of coupons, only one coupon will be sent to the customer based on the last action they've taken. For example, if a customer submits a review with a photo, they'll receive the write a review & upload photos coupon code and if a customer submits a review with a photo and then shares the review, they'll receive the write & share a review coupon code.

Creating Coupon Codes

Coupon codes must be generated and managed on your e-commerce platform's admin page. Stamped only helps to automate the process of sending coupon codes when customers write and share reviews.

There are two types of coupons that can be used with Stamped:

  • Fixed Coupons
    • One fixed coupon code will be sent to all customers, so they all receive the same code. Here are the guides to creating fixed coupon codes for each e-commerce platform:
  • Dynamic Coupons
    • Multiple coupon codes are generated and imported into the app, so each customer receives a unique different code. Here's how a dynamic coupon code works:

      1. A list of different coupon codes is generated in the e-commerce platform (we recommend using a bulk code generator app to help create this list)
      2. The list of generated coupon codes is imported into Stamped via CSV file
      3. Once customers complete one of the four possible actions, they receive an email containing one of the coupon codes in the CSV file
      4. The remaining number of coupon codes will be displayed in Stamped as shown below:

      Incentive4.png

Here are the guides to creating dynamic coupon codes for each e-commerce platform:

Once you've generated your coupons, download the CSV file and add your coupon codes to Stamped:

  • Go to Coupons - General and click the cloud icon to import your CSV file (you can import a maximum of 5000 coupon codes)
    Incentive5.png

Customizing The Review Email/Thank You Page

Once you've enabled the Coupon feature, you can include a message in your review request emails to let customers know they can receive a coupon code if they submit a review:

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You can set the URL of the "Start Shopping" button to determine where customers will be redirected after they click the CTA button in your emails.

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You can also choose to include a message on your thank-you page to tell customers they can receive a coupon code if they share their reviews on social media.

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