We're sorry to see you go! If there are any questions about your account or if there's anything we can do to help before you close your account, please email us at support@stamped.io.
Key Notes
- If your account is billed outside of Shopify or BigCommerce (e.g. Stripe), you need to cancel the plan in your Stamped account before uninstalling to prevent any erroneous billing to your account.
In This Guide
Cancelling your Stamped Account
- Navigate to Settings - Plans from the menu on the left side of the page and click Change plan
- At the bottom of the page, click Cancel my plan
- On the next page, select Continue with cancellation
Once you've completed these steps, your account will be moved to our free Starter plan. If you'd like to continue using Stamped on the free plan, no further action is required.
Uninstalling Stamped
Shopify
- Go to Shopify - Apps
- Click Uninstall beside the Stamped app(s)
BigCommerce
- Go to BigCommerce - Apps
- Click Uninstall beside the Stamped app(s)