Shopify: Create Test Order

We recommend testing your review request sequence before going live. Creating a test order in Shopify is the best way to do it because it exercises the full flow: the order syncs into Stamped, a review request is generated, and you receive the real email exactly as a customer would. Follow this guide to learn how.

Before you start

• Enable review requests in Settings > Customize > Reviews > Review Request Sequence. If they are paused, your test order will not generate a request.
• Your test order counts toward your monthly order limit, the same as any other order, whether or not you send a review request.
• Check your exclusions before discounting to $0. If you have set a minimum order value, a $0 test order will be excluded and no request will be generated. Either use a small non-zero amount, or check your exclusion settings first.
• Just want to see the email design? You do not need an order for that. Use Send Test on the Email Sequence page instead. A test order checks the end-to-end flow, including that the request is generated, matched to the right product, and delivered to an inbox.

In This Guide

• Creating A Test Order
• Finding and sending the request 
• After your test

Creating A Test Order

1. Login to your Shopify admin
2. Click on 'Orders' on the left menu
3. Click the 'Create Order' button on the right
4. Search for and add a product
5. Click the 'Add discount' to reduce the value of the item to $0
6. Find or create a customer (be sure to add an email address so that Stamped can send the review request email)
7. Click the 'Mark as paid' button
8. Update order status to 'Fulfilled'

Finding and sending the request

Once the order syncs, a review request is generated in the Pending section of your Queue in Stamped.

It will not send straight away. The request is scheduled according to your sequence settings, so if your interval is set to, for example, 14 days after fulfilment, that is when it is due. For testing, send it immediately instead:

1. In the Stamped dashboard, go to the Pending section of your Queue
2. Find the review request created for your test order
3. Click Send to send the email to yourself

What to Expect: The main review request email is sent on the next processing cycle rather than waiting for your configured interval or preferred send time. Therefore, allow a few minutes rather than expecting it instantly. Check your spam folder if it does not arrive. 

Note: Sending manually does not remove the order from the sequence. The test customer will still receive your follow-up emails at their configured intervals unless a review is submitted, which cancels the rest of the sequence. If you do not want the follow-ups, submit a review from the test email or archive the queue entry once you are done.

After your test

• If you submitted a test review, remember to archive it in the Reviews section so it does not appear on your storefront or count toward your average rating.
• If no request appeared in the queue, check in this order: review requests are enabled, the order is marked paid and fulfilled, your trigger is set to the event you tested (after fulfilment or after order placed), and the order is not caught by an exclusion rule. If all of those look right and the queue is still empty, contact support@stamped.io with the order number.
• On another platform? The same approach works on BigCommerce and other supported platforms: create the order in your store admin, mark it paid and fulfilled, then send the request from the Stamped queue.