Klaviyo Review Requests

This guide covers how to create review request emails in Klaviyo instead of Stamped. By enabling review requests through Klaviyo, merchants are able to simplify their tech stack by utilizing the platform they already use for marketing communications. Additionally, merchants can leverage their own email designs and the sophisticated flows that are offered by Klaviyo.

In This Guide

• Enabling Klaviyo Review Requests
• Review Request Form Configurations
• Review Request Emails via Klaviyo

Enabling Klaviyo Review Requests

To enable Klaviyo Review Requests in the Reviews Dashboard, you need to do the following:

1. Ensure you have an active Klaviyo integration
2. Navigate to Settings > Customize > Reviews > Review Request Sequence in the Reviews Dashboard
3. Enable Review Requests and select the button for Klaviyo Review Requests
4. Determine the “after fulfillment” or “order placed” interval you want to apply to the Klaviyo event (ReadyForReviewRequest)
5. Select the layout and image size you want to utilize for the online form

Review Request Form Configurations

The settings for the online review request form, like the configurations for Stamped's review requests, are managed in the customization tabs within the review section. These settings carry over from the initial setup when review requests were first configured to be sent via Stamped. If you switch back to Stamped’s review requests, these settings will remain unchanged. The relevant settings are:

• Customize > Reviews > Options controls the following:
  • Whether new requests are sent (via Klaviyo or Stamped) for each new order, or additional requests are sent based on certain logic
  • Which product is chosen to be the main product reviewed
  • Whether the merchant wants to allow:
    • A customer to recommend the product
    • A customer to submit the review anonymously
    • A customer to submit reviews for additional products
    • A customer to check for order status
    • Additional product recommendations
• Customize > Reviews > Photos and Videos controls the following:
  • Whether a customer is asked to upload a photo, video, or both
  • Whether a watermark is added to any submitted photos or videos
  • Customization of any messaging on the submitted photos/videos page
• Customize > Reviews > Localization controls the following:
  • Customization of the copy for star ratings
  • Check order info links
  • Whether a customer can submit reviews for additional products
• Customize > Reviews > Custom Forms allow merchants to create custom form questions based on specific product rules

Review Request Emails via Klaviyo

The specific event that will be sent to Klaviyo when conditions are met is titled ReadyForReviewRequest. This event has the following metadata associated with it:

• queueReviewEmailId: {{Stamped Review Request Queue ID}}

• productId: {{Platform Product ID}}

• productName: {{Platform Product Name}}

• variantId: {{Platform Variant ID}}

• variantName: {{Platform Variant Name}

• productImageURL: {{Stamped Hosted Image URL}}

• orderId: {{Platform Order ID}}

• dateCreated: {{Date Review Request Queue was created}}

• productRecommendations: [{"productName": {{Platform Product Name}},"productImageUrl":{{Stamped Host Image URL}},"productUrl":{{Platform URL for PDP Page}}]

• reviewRequestFormURL: {{Stamped Hosted Web Form for Review Collection}}

• • The ReadyForReviewRequest event can be used as a flow trigger, and the metadata can be used to populate emails with the necessary content to allow customers to navigate to the online review request form.

    • If you would like a template for this flow (as seen below), we can create one for you. Contact us at support@stamped.io to get started