Stamped's integration with Zendesk enables you to collect and showcase product reviews to build trust & boost sales for your eCommerce Store. Follow this guide to learn more!
In this guide
Key features
- Visually powerful product reviews to boost sales
- Improve your business rating on Google, Facebook and more
- Artificial Intelligence to fuel growth
Integration features
- Integrate Zendesk into your Review Management Strategy
- Handle reviews and Q&A more efficiently from Zendesk
- Respond to reviews and answer questions directly
How to set up
Redirecting notification emails to the helpdesk app:
- To change the email for Questions & Answers please visit the Stamped dashboard and go to Settings > Customize > Questions & Answers > Notifications
- To change the notification email for Reviews please visit the Stamped dashboard and go to Settings > Customize > Reviews > Notifications
Add a reply to Reviews/Questions:
- When you set the Notification settings in Stamped to send new reviews to a Zendesk email, you'll receive a ticket
- To use email replies to manage your product reviews, you must use the following wrapper in your reply, and feature your commands and text inside of the wrapper:
==========Add your reply below this line==========
PLACE REPLY HERE ==============================================
- Stamped uses programmed commands to change the status of a review within an email reply. These commands start with an @ symbol. The reply will be added to the review automatically.
Send Reminder Emails Using Zendesk
- You can now send out reminder emails using the helpdesk app with the following guide: https://help.stamped.io/article/184-send-review-requests-using-email-marketing-apps
If you have any questions about this integration or need assistance, please reach out to the Zendesk team: https://www.zendesk.com/contact/