Stamped dashboard tracks and provides tools that allow users to easily analyze and break down critical data that can be used to measure the impact of the app, which is a main indicator of how the business is performing after the installation.
Follow this guide for an overview of the data available in the Analytics dashboard!
Key Notes
- By default, the data will be shown for the current month
- Use the Date filter control at the top of the page to visualize the review data over any given period of time
In This Guide
- Promoters, Passives, and Detractors
- Total Review Request Emails
- Total NPS Emails
- Average Rating
- The Total NPS score
- Conversion Tracking of Review and NPS email sequence
- Sales Tracking
- Additional Reports
Promoters, Passives, and Detractors of your business
Gain a clear understanding of your customers' overall Net Promoter Score (NPS) by visually representing the proportion of customers expressing positive, moderate, and negative sentiments. This representation serves as an effective indicator of your business's overall performance.
Total Review Request Emails Sent
You can easily track or view the total order count for request emails sent over any date interval.
Total NPS Emails Sent
You can track and view the total order count for NPS emails sent out for any date interval over in the stamped analytics page:
Average Rating
This shows the mean rating of the reviews collected over a period of time. You can also view a breakdown of your reviews for any date intervals.
The Total NPS score
This shows the mean score for your NPS reviews submitted by your customers over a period of time.
Conversion Tracking: Review & NPS Email Sequence
Stamped also tracks the conversion rate of each review and NPS email sequence, so you can get a clear picture of how well the different email sequences are doing, and which one converts best for your target audience.
- Conversion rate: calculated by comparing the open rate versus the review rate by the customers.
- Open rate: the percentage of review emails or NPS opened by customers out of the total emails sent over a given period of time.
- Review rate: the percentage of reviews or NPS submitted by customers out of the total emails sent out over a given period of time.
This data is usually presented below the reviews or NPS totals and averages as part of the email sequence breakdown.
Conversion Tracking for review email sequence
Here’s an example: (100%) 20 Opens / (50%) 10 Reviews
Conversion Tracking for NPS email sequence
Here’s an example: (62%) 13 Opens / (295%) 62 NPS
Sales Tracking
Stamped's conversion and sales tracking provides in-depth analytics to track your ROI through individual marketing channels (e.g. widgets, social push, recommendations, etc). Use this tool to increase revenues by learning which marketing channels are driving traffic and sales to your store via your reviews!
Viewing Total Revenue And Sources
Any clicks on links within Stamped widgets or emails that result in a purchase on your store will be attributed as a sales conversion generated by our app. This allows you to monitor the total revenue earned and identify which widgets or features are driving additional revenue for your store.
Conversions can originate from various sources, including the Main Widget, Product Recommendations, or product links shared via Social Push, Ads, or Shares. To explore the full range of our display widgets, please visit our display widgets showcase.
Additional Reports
- Top Countries by Reviews
- Top Products by Reviews
- Top Products by Ratings
- You can do comparisons between different products by Ratings
- Top Customers by Reviews
- Top Keywords in Reviews
- Top Searches