If you've any specific customers or customers that you would like to exclude from the rewards program, you can now do so using tags.
*Note: This only applies to Shopify users. For other e-commerce platforms, you can use the suppression list instead: Loyalty & Rewards: Exclude Customers Emails from Loyalty & Rewards Program
In This Guide
Adding The Tag
- Go to Settings - Exclusions
To Exclude Customers with tags
- Type in the tag you wish to use to exclude customers from the rewards program (e.g. 'exclude-customer') under "Exclude Customers with tags"
- Click on the "Save" button on the right side to save the settings.
- Add the tag 'exclude-customer' for all customers you wish to be excluded from the rewards program in your Shopify Admin.
To Exclude Orders containing products with tags
- Type in the tag you wish to use to exclude products from the rewards program (e.g. 'exclude-products') under "Exclude Products with tags"
- Click on the "Save" button on the right side to save the settings.
- Add the tag 'exclude-products' for all products you wish to be excluded from the rewards program in your Shopify Admin.
To Exclude Orders with tags
- Type in the tag you wish to use to exclude products from the rewards program (e.g. 'exclude-products') under "Exclude Orders with tags"
- Click on the "Save" button on the right side to save the settings.
- Add the tag 'exclude-products' for all products you wish to be excluded from the rewards program in your Shopify Admin.