This guide outlines how you can import existing customer data and points to Stamped, and how customers are deleted.
The below guide provides instructions for both our Loyalty Classic and Loyalty 2.0 experience. We are migrating customers to Loyalty 2.0 throughout the coming months. If you're unsure which version you are on now, please first navigate here.
Key Notes
- For any email address that matches existing customer profiles in the account, the import points will be added to the current balance instead
In This Guide
How to Import Your Customers And Points
Loyalty Classic
- Download the CSV file at Settings - Importer, under NOTE section:
- Fill in the customers and points details *Please limit each import file to a maximum of 5000 rows*
- Import them to our app by going to Settings - Importer
- Upload CSV file
If you are having an issue with the import process, please email us at support@stamped.io and our support team will be happy to assist you.
Loyalty 2.0
- Download the CSV file at Settings > Importer, under the NOTE section:
- Fill in the customers and points details
- Import them to our app by going to Settings > Importer, selecting your saved file and clicking Upload
If you are having an issue with the import process, please email us at support@stamped.io and our support team will be happy to assist you.
CSV Template Guidelines
The table below describes the headers of the CSV file (the top row) and the type of information that belongs in each column:
| Header Name | Description | Example |
| first_name | First name of the customer | John |
| last_name | Last name of the customer | Doh |
| Email address of the customer | johndoh@example.com | |
| points | Replaces points total (must be a whole number) | 5000 |
| add_points | Adds points to the current total | 1000 |
| birthday | Birthday of the customer | 1990-10-24 |
| vip_tier | Membership tier (Mandatory field for VIP Program) | Gold |
Deleting Customers (Shopify Only)
Customers cannot be deleted from the Stamped dashboard. Instead, you will need to delete the customer profile from your Shopify account. Once deleted, the changes will sync to Stamped as seen in the following example:
Deleted customers will no longer earn points for activities or be eligible for emails sent from Stamped.