Stamped's Referral Program allows customers to refer friends and take advantage of exclusive discounts and freebies. This guide explains the referral process and answers frequently asked questions.
At a high level, the flow is: a customer joins the referral program with their email → they invite a friend by email → the friend receives a "Referral Share" email and claims a reward (a coupon, via the launcher) → once the friend makes a qualifying purchase, the referring customer receives their reward ("Referral Completed"), either a coupon or points, depending on your settings.
The referral flow sends these emails:
- Referral Share — to the invited friend, with a button to claim their reward.
- Referral Claimed — to the friend, confirming they've claimed.
- Referral Completed — to the referring customer, once the friend makes a qualifying purchase (contains their reward coupon, or points are credited instead).
The guide below provides instructions for both Loyalty Classic and Loyalty 2.0.
Note: New Loyalty & Rewards installations use Loyalty 2.0 by default. Unless you're working with an existing store that is still on Loyalty Classic, follow the Loyalty 2.0 instructions in this guide. The Loyalty Classic section is included for legacy accounts only.
In This Guide
- How does a customer/affiliate refer his friend?
- Do they need an account to join the referral program or redeem the coupon?
- How do customers, affiliates, and referrals view their activities?
- Where else can users see their points and keep track of their activity?
- I am unable to view Page Referral. What happened?
- Why can’t I see the social share icons and email referral form?
- What happens if they select Points?
How does a customer/affiliate refer his friend?
To become an affiliate, the first step is to locate the Page Referral widget and input your email address to join the referral program. Once you've done that, the system will prompt you to enter your friend's email address and send them an email with a link to claim their gift right away.
Once the affiliate refers their friends, each friend will receive an email titled "Referral Share". The email will contain a button that they can click on to claim their reward. Upon clicking the button, the friend will be taken to your store with the launcher opened, where they will be offered a coupon code. Additionally, they will receive another email titled "Referral Claimed".
After a friend makes a purchase using a coupon code they received from an affiliate, the affiliate who referred them will receive an email titled "Referral Completed" with a coupon code as a reward for the successful reference. If the merchant has chosen to offer Points instead of Rewards as the commission, the affiliate's account will be directly credited with points, which they can redeem later.
Do they need an account to join the referral program or redeem the coupon?
Loyalty 2.0
Yes, customers need an account with your store to complete the Referral process. When the Customer refers their Friend, the Friend will automatically have an account created, which is required to redeem their coupon.
Loyalty Classic (Legacy)
The entire process, including coupon redemption, doesn’t require an account. Both affiliates and referrals can join, refer, claim, and redeem coupons without signing up or logging into your store, as explained above.
However, they will get additional advantages like viewing the points, keeping track of the activity, and knowing more about other rewards if they sign up or log in to the account. They can sign up/log in directly through the widget and manage rewards right there.
How do customers, affiliates, and referrals view their activities?
Customers can view and manage all the rewards and details through the Launcher widget.
Where else can users see their points and keep track of their activity?
Stamped offers a wide range of display widgets to use for various purposes. Merchants can embed the display widgets on the home page, a fresh static page, or even on the My Account page.
If you want customers to check their points through the My Account page itself, you can embed the Page Summary display widget, My Activity and Points/Value/VIP tier Indicator widgets - Loyalty & Rewards: Display Widgets - Stamped Help Center
You just need to copy the codes from here and embed them on the My Account page or a new static page. The codes are simple HTML, and you are welcome to copy other widgets as needed.
Here is what a sample page with all our display widgets looks like: https://www.gatomall.com/pages/rewards.
I am unable to view Page Referral. What happened?
A few things to check:
- The Referral Program is enabled in your Loyalty settings.
- The app is installed on your store, and the Page Referral widget has been embedded on the page you're viewing.
-
You're logged in - the referral email form and share options only appear to logged-in customers (see the next question).
If it still doesn't appear after confirming these, contact our team, and we'll take a look.
Why can’t I see the social share icons and email referral form?
The social share buttons and the email referral form only appear in the launcher and referral widget when the customer is logged into their account. If you're viewing while logged out, they won't display - this is expected behaviour, not a fault. Log in (or view as a logged-in customer) to see them.
What happens if they select Points?
If the merchant has set the referral commission to Points rather than a coupon/reward, the referring customer (affiliate) has points credited directly to their account once the referral is completed, which they can redeem on a future purchase, instead of receiving a reward coupon.