Troubleshooting: Rewards launcher

Here are some of the common troubleshooting steps to follow if you are seeing issues with your Loyalty & Rewards launcher not loading in your store. If you are facing a problem not listed in the document, please email us at  support@stamped.io

The below guide provides instructions for both our Loyalty Classic and Loyalty 2.0 experience. We are migrating customers to Loyalty 2.0 throughout the coming months. If you're unsure which version you are on now, please first navigate here.

In This Guide

Loyalty Classic

• Main Stamped Script 
• Launcher not installed
• Enable the Points & Referrals program
• Launcher Visibility Settings

Loyalty 2.0

• Main Stamped Script
• Launcher not installed
• Enable the Points & Referrals program
• Launcher Visibility Settings

Loyalty Classic

Main Stamped Script 

Ensure that the main Stamped script is installed in your theme files, as this can prevent the launcher from appearing.

1. Login to your Shopify admin
2. On the left, click Online Store and then click Themes
   
   
   
   
3. In the Current theme block, click Actions and then click Edit code
   

   

4. Look for theme.liquid on the left
   
   
   
   
5. Copy the following code and paste it just before the closing </body> tag (don't forget to click Save!)
   Note: You must replace "YOUR_PUBLIC-API-KEY" with your actual API key
   found here: https://go.stamped.io/#/settings/api
   

<!-- Stamped -->
<script 
async 
type="text/javascript" 
data-api-key="YOUR_PUBLIC-API-KEY" 
id="stamped-script-widget" 
src="https://cdn1.stamped.io/files/widget.min.js">
</script>
<!-- End Stamped -->
	

Loyalty 2.0

Main Stamped Script 

Ensure that the main Stamped script is installed in your theme files, as this can prevent the launcher from appearing.

1. Login to your Shopify admin
2. On the left, click Online Store and then click Themes
   
   
   
   
3. In the Current theme block, click Actions and then click Edit code
   

   

4. Look for theme.liquid on the left
   
   
   
   
5. Copy the following code and paste it just before the closing </body> tag (don't forget to click Save!)
   Note: You must replace "YOUR_PUBLIC-API-KEY" with your actual API key
   found here: https://go.stamped.io/#/settings/api
   

<!-- Stamped -->
<script 
async 
type="text/javascript" 
data-api-key="YOUR_PUBLIC-API-KEY" 
id="stamped-script-widget" 
src="https://cdn1.stamped.io/files/widget.min.js">
</script>
<!-- End Stamped -->
	

Launcher not installed

• Check if the launcher has been installed already. You can go through the installation and onboarding process under Display > Launcher > Settings > Installation:  https://go.stamped.io/v3/#/settings/widgets/launcher/
  
• If your store is running on a custom-built or unsupported E-commerce platform, please follow this guide to install it.
• If you're on Shopify 2.0, you can enable the launcher in the Shopify Theme customizer.
  

The Points or Referrals programs are disabled

• You need to have either the Points or Referrals program enabled in order for the launcher to show up in your store.
• You can enable either program by going to your dashboard and toggling the "enable" option to ON: 
  • Points - https://go.stamped.io/loyalty/earn
  • Referrals - https://go.stamped.io/loyalty/referrals

Launcher Visibility setting 

Launcher visibility can be set to only show on desktop or be hidden on all devices in the placement section under the settings here - https://go.stamped.io/v3/#/settings/widgets/launcher

• If the launcher is not showing up on mobile devices, check the settings if it is set to Desktop only
• If the launcher is not showing up at all on any devices, check and make sure it's not set to Hide on all device
  

NOTE: Also check with your developer if the launcher was customized to open via a link, button, or on a specific page only in your store before making any of the changes above.